Fix payment issues, such as declined or incomplete transactions

If you have problems paying for Google products, yous might need to fix a problem with your payments contour.

Discover the issue you lot're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this bulletin. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to u.s., please practice so. The other steps listed are unlikely to resolve this effect.
  • Cheque whether the billing accost for your payment method (such as a credit card) matches the accost recorded in your Google payments heart settings. If they don't friction match, update your accost in your Google payments center, and try the transaction again.
  • Attempt using a Google Play souvenir bill of fare to complete the transaction.
  • Endeavor using the best interface for your calculating device:
    • If you're using a desktop figurer, try the transaction using the Google product's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Effort signing in to an existing Google business relationship and placing the society again.
    • Try creating a new Google account if yous don't already take one and visiting the Google Store to try the transaction once more.

"Unable to complete transaction: Expired bill of fare"

Cheque to encounter if your payment method is upwardly to date. If it isn't, update it in the Payments centre.

"Unable to complete transaction. Please use another grade of payment."

Note: These steps too employ if yous see the error message "Your payment didn't become through. Please try a different payment method or endeavour again later."

Try the following:

  1. Check to see if your payment method is up to engagement. If it isn't, update it in the Payments center, so try your purchase again.
  2. Make sure y'all have enough coin in your account for the buy.
  3. If you're all the same having issues, contact your bank to see if there'due south a problem with your business relationship.
  4. Endeavor making the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If y'all see this bulletin, it might be because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • Nosotros need a footling more information to protect your account against fraud.
  • We need a little more information to comply with Eu law (European customers just).

To gear up the event, endeavor the post-obit:

  1. Get to the Payments eye.
  2. Take action on any errors or requests in the payments center.
    1. Yous might need to verify your identity earlier you can buy anything through your Google Business relationship.
  3. Make sure your name, address, and payment information are up to date.

"Unable to process payment: Low card residual"

You might non take enough funds in your account to make the payment. Check your account remainder or contact your bank.

Ineligible or unavailable credit or debit card

Carte is grayed out & says "verify on pay.google.com"

Your card was reported equally stolen. You must verify the menu earlier yous can utilise it over again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Side by side to the carte du jour that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, you'll find a temporary accuse on your menu statement forth with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the eight-digit lawmaking.

If you try to verify the payment method once again:

  1. Confirm which bill of fare y'all want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than ii days: Await up to 2 days.
    • If more than than 2 days: Bank check your carte du jour statement. Y'all should find a temporary accuse from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't use this card for this purchase. Try to make the purchase again with a different card.

If the card yous want to use isn't listed, follow the on-screen instructions to add a new carte du jour.

Closed payments profile

Learn more about what to do if you lot temporarily or permanently airtight your payments profile.

If you're however having trouble, contact support.

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